Refund policy
Digital Products Return and Refund Policy
Last updated: 11 October 2026
1. Digital Products
Our store sells digital products in the form of supplier links, supplier directories and related digital information. No physical products are included unless explicitly stated in the product description.
Once your payment has been completed, your purchased digital product may be delivered electronically.
2. Order Cancellation — 15-Minute Window
Customers may request an order cancellation within 15 minutes of placing their order by contacting our customer support team and providing their order number.
After the 15-minute window, orders may no longer be eligible for cancellation under our standard cancellation policy, particularly where the digital product has already been delivered or accessed.
This policy does not override any cancellation rights that apply under consumer protection law.
3. Refund Policy
Due to the digital nature of our products, all refund requests are reviewed on a case-by-case basis.
Refunds may be considered in the following circumstances:
- You were charged more than once for the same order.
- You did not receive the digital product you purchased.
- The supplier links supplied are broken, invalid or materially different from the product description.
- A technical issue prevents you from accessing the purchased digital product and we cannot reasonably resolve it.
- A refund is required by applicable law.
Where the digital product has been successfully delivered and accurately matches its description, refunds may be refused where permitted by law and where the applicable cancellation rights have been validly excluded.
Nothing in this policy limits your statutory rights.
4. Digital Delivery and Access
Customers are responsible for providing a valid email address and ensuring they can access the digital product using a compatible device and internet connection.
We are not responsible for changes made by third-party suppliers to their websites, prices, availability or business operations after purchase. However, if the product supplied does not meet its advertised description or our legal obligations, please contact us so we can investigate.
We do not guarantee that third-party suppliers will accept every customer, offer particular prices or maintain uninterrupted access unless expressly stated in the product description.
5. Digital Content Cancellation Consent
Where applicable, customers may be asked at checkout to expressly consent to the immediate supply of digital content and acknowledge that their statutory right to cancel will be lost once supply begins.
This consent and acknowledgement will be obtained separately and clearly before the digital product is supplied. Any applicable legal requirements will be followed.
6. How to Request a Refund
To request a refund, contact us using the contact details provided on our website.
Please include:
- Your order number.
- The email address used to place your order.
- A description of the issue.
- Screenshots or other evidence, where relevant.
We will review your request and respond as soon as reasonably possible. Approved refunds will be issued to the original payment method within the timeframe required by law.
7. Contact Us
For questions about digital products, cancellations or refunds, please contact our customer support team using the contact information displayed on our website.
8. Policy Updates
We reserve the right to update this policy when necessary. The latest version will be published on our website. Any changes will apply subject to applicable law.